Privacy notice

Data Security
Cookies

About the Policy:

This Privacy Policy explains how ROPE collects, uses and stores personal information and the possible consequences for you. This policy applies to the ROPE website. ROPE is a registered charity, registration No.: 1069608 Company No.: 3524732. Use of the word 'we', 'our' and 'us' in the policy refer to the charity ROPE as specified here.

ROPE's commitment:

ROPE commits to treat personal information you give us in confidence and in a way that conforms with our obligations under the Data Protection Act (1998). The information we collect about you helps us understand more about how our site is used and enables us to send you communications, electronic and other, about ROPE and its work and services which may interest you. For example, if there is an overseas emergency we may contact you to raise specific help. However we will always offer opt-ins or opt-outs with respect to you receiving current or future communications.

Data Protection registration:

ROPE is registered with the information commissioner as a data controller, registration number Z9760202. For any queries concerning our policy go to the 'contact us' page and either e-mail or telephone the head office during normal office hours. Information collected: in some parts of the web site including forms for sign ups, orders, email messaging and surveys we collect personal data such as name, address, telephone number and email address. We shall use this information to improve our service to you and for the purposes to which you have given permission for use. As appropriate we will explain why information is being collected. You may be asked to 'opt-in' to receive future communications or to tick a box if you do not wish to receive further communications (opt-out). Should you be asked about sensitive personal data such as religious affiliation, your prior consent will be sought and we shall explain the reason for collecting such information.

Site visit information:

In order to improve our web site and better meet your needs, we track visitor information such as time and pages viewed. However such data is immediately disconnected from your personal information. Only aggregate anonymised data is stored and used for report purposes.

Third party use:

ROPE's policy is not to sell, hire or pass on to third party organisations your personal data. However, from time to time, we may share your data with our associate service providers in order to fulfil the services that you have requested, for example receiving our newsletter. Such agents are bound by our data handling policy and to comply with legal privacy obligations under the Data Protection Act (1998).

Accuracy and Validation of your Personal Data:

Please contact us if at any time the details we use to communicate with you change or are in error so that we can correct your record. You may at anytime request a copy of the personal details which we hold in store. Write to the 'Data Controller' at ROPE's head office (see 'contact us') along with a cheque for £10 made out to ROPE to cover processing costs along with proof of your identity (photocopy of passport or UK driver's license). We will reply within 40 days of receiving your letter, cheque and proof of identity.

Data Security:

ROPE makes every effort to engage high levels of electronic, physical and organisational security concerning collection, storage and disclosure of your personal data. All payments by credit card over the internet are processed through a secure server by PayPal on our behalf. All communication between the donor and PayPal is encrypted to the maximum strength supported by the donor's browser using TSL or SSL (Secure Socket Layer) security. PayPal is an eBay company and states on its website through which your transaction is processed:
"Security is of critical importance at PayPal. We use proprietary technology - and constantly innovate - to help ensure your transactions are safe. In addition, PayPal and eBay have over 1000 people worldwide dedicated to keeping PayPal accounts safe, and stopping online criminals."
Nevertheless we all recognise that the internet carries risks. Whilst ROPE takes all reasonable efforts to render information sent to us secure, we cannot warrant security of information transmitted to us through the internet. The risk is ultimately yours.

Cookies:

As is common practice, ROPE may use cookies to provide you with a more personalised service when you visit our website. A cookie is a string of information that is delivered to your computer's hard disk through your web browser so that the ROPE site can remember who you are. The cookie will normally contain the name of the domain from which the cookie has come for the life of the cookie and a value which is normally a random generated number sequence. You cannot be identified solely from the cookie. Two types of cookie are used: per session and persistent. The temporary per session cookie remains in the file of your browser until you leave the site. The persistent cookie stays as long as its lifetime. Usually such cookies store state information between visits to a site. They permit customisation of, for example, log-ins so that you do not have to repeat information supply every time you visit password restricted parts of the site. You can adjust your web browser to refuse cookies or to notify you every time a new cookie is received. However some of the interactive features of the site may be impaired if you switch off cookie receipt.

Terms and Conditions:

The Privacy Policy constitutes an integral part of Terms and Conditions for use of ROPE's web site. Your use of the site confers acceptance of both Terms and Conditions and the integral Privacy Policy. Click here to review Terms and Conditions.

ROPE 2008